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8 Steps to Re-Engage Lost Leads in SaaS

8 Steps to Re-Engage Lost Leads in SaaS
Last updated: February 8, 2024
Reading time: 11 minutes
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If you’re running a business, you’ve likely experienced the frustration of losing touch with potential customers. 

Maybe they showed initial interest in your products or services but then never followed through with a purchase. Or perhaps they made a purchase but haven’t engaged with your brand since. 

Whatever the reason, it’s important to remember that these lost leads are still valuable assets. By re-engaging with them, you can reignite their interest and turn them into loyal customers.

With the right tactics and tools in place, businesses can ensure that their leads stay hot long enough for them to convert into loyal customers. 

In this article, we’ll explore seven reasons why businesses may lose leads, eight ways to re-engage lost leads, and how Dripify sales automation tool can help re-engage dead leads.

What Is a Lost Lead?

A lost or dead lead is an individual or company that initially showed interest in buying your product or service but then disappeared without any contact or activity. This can result from the lead being forgotten, ignored, or overwhelmed with too many marketing emails.

Lost leads can occur for various reasons, such as not connecting with them on time, not delivering the correct information or message, and more.

Unfortunately, it’s often challenging for businesses to determine why someone has become a lost lead. But it’s essential to know the reasons before we start re-engaging lost leads.

Read also: Best SAAS Management Platforms

Outreach Automation on LinkedIn with Dripify

Why Do You Lose Leads?

It’s no secret that leads are essential for the existence of businesses. But what happens when leads start slipping away? Not only can a business lose potential customers, but it can also cost them time, money, and resources. 

To win back the lost leads, you must dig deeper and identify why they got lost in the first place. Below are the top 7 reasons for losing leads.

1. Asking for Too Less or Too Much Information

Asking for too little or too much information can significantly deter any lead-generation effort. Often, when prospects are invited to share too much information, they become overwhelmed and hesitant.

On the other hand, if a lead gen form is too short or asks for only minimal information, you risk not gathering enough data on your leads to make informed decisions. This lack of data can lead to missed opportunities in personalizing your offers.

As such, it is always a good idea to find your sweet spot by asking the right questions that offer you the information needed to qualify your leads without overwhelming them.

2. Being Too Pushy

Re-Engage Lost Leads in SaaS: Being Too Pushy

Being too pushy or salesy in the sales process can turn off leads. You must avoid this at all costs to avoid lost leads and unhappy customers. When engaging with potential clients, take a step back and sound helpful instead of salesy.

Focus on building relationships and nurturing them better before you try to move them down the sales funnel. Sending too many emails or pushing too hard for sales can be seen as intrusive and cause people to lose interest or go with a different company.

Remember, everyone moves at a different pace; not everyone is ready to buy immediately. Reaching out too often or pushing someone who’s already expressed disinterest can result in an even bigger turnoff. 

Be sure to take the time to get to know their needs and desires better so that you can better grasp what they are looking for in your product or service. This way, you’ll come across as genuine and trustworthy, leading to better customer retention rates in the long run.

3. Offering the Helpful Content Late

Customers may lose interest and drop out of the sales funnel if companies offer helpful content too late. Or maybe they do not respond quickly to communication. Timing is the key here, and businesses must offer the right content at the right time.

Many prospective customers are researching different products and services online. They expect a prompt response when they receive an email or something else. If their questions are left unanswered for too long, they may move on to another option that can provide answers more quickly.

Offering helpful content too late in the sales process can leave customers feeling like their time was wasted. Having relevant and timely information helps build customer trust, which is necessary if businesses want to keep leads in the sales funnel.

4. Focusing on Too Many Offers

Focusing on too many offers can be detrimental to lead generation. A business with multiple offerings can easily overwhelm potential leads who are unfamiliar with the product or service, leading to too much confusion.

Additionally, promoting too many different offers can cause the message to become muddled and incoherent, reducing its effectiveness in driving conversions. However, with a clear focus for each campaign and pushing on one offer at one time, businesses will have better success in converting leads into paying customers.

5. Not Delivering the Claimed Benefit

Re-Engage Lost Leads in SaaS: Not Delivering the Claimed Benefit

Not fulfilling promises made in your ad and landing page is a major cause of losing leads. 

If these claims are not backed up with solid evidence, customers are less likely to believe you and trust your brand. Customers will be dissatisfied and may even spread negative word-of-mouth about your product or service.

To prevent this from happening, ensure that your ads accurately describe the benefits of their products or services and deliver on those promises when customers make a purchase. 

Also, ensure to align sales and marketing teams. Doing so will help build customer loyalty and trust over time which can lead to more leads and better sales results.

6. Not Targeting the Right Audience

One of the biggest reasons why companies lose leads is not understanding and properly targeting their desired audience. 

Creating content that engages your customer base and encourages them to convert is impossible when you don’t know who you’re marketing to. Companies must invest in research and analysis to identify their target market to attract the right people and nurture lost leads.

Once this data is collected, marketers can tailor their messaging and content to best connect with this targeted group. Otherwise, businesses will keep losing money if they are not showing the right offer to the right people.

7. Customers Don’t Know What to Do Next

An often overlooked problem can lead to lost leads and missed opportunities. When customers are in your sales funnel, they must be aware of the next step they need to take to move closer to a sale.

Businesses must ensure that the right call-to-action (CTA) is in place at the right place and time.

For example, if a customer reaches a product page but doesn’t complete the purchase, adding a CTA redirecting them to a payment page can help guide them down the funnel.

Outreach Automation on LinkedIn with Dripify

When Do You Need to Re-Engage Lost Leads?

Re-engaging lost leads is an important part of a successful sales strategy and marketing strategy. Businesses must re-engage lost leads as soon as they’re lost. This will maximize the likelihood of re-engaging and converting them into paying customers.

Re-engagement must include sending emails, calls, and even direct mail campaigns that offer special discounts or exclusive offers for those who have not yet engaged with your business. 

Additionally, companies can use email retargeting tactics to reconnect with leads who have already visited but failed to make a purchase.

Have meaningful conversations with each lead so you can best understand their needs and tailor future offers accordingly. Reaching out promptly is essential for successful lead conversion and can also help boost customer satisfaction.

The Ultimate LinkedIn Sales Guide

8 Ways to Re-Engage Your Lost Leads

After the initial contact with your brand, it’s important to nurture leads throughout the sales process. Re-engaging lost leads is not easy, but with a few simple strategies, companies can quickly re-engage lost leads and convert them into paying customers.

Let us discuss the strategies you can use to get your leads back on track:

1. Evaluate the ROI for Lost Leads

When you want to nurture lost leads, you must know how to measure the success of your efforts. Companies must track their ROI for lost leads to know if it’s worth it and understand which strategies are working best.

It’s also important to consider the total cost of ownership (TCO) and how your product or service can help reduce it. For example, if you’re selling a CRM system, you’ll want to focus on how your system can help save the company money by reducing downtime and increasing sales.

2. Track the Dead Lead Changes

It’s important to know what happened to the dead lead before you can begin to re-engage them. Take a look at your customer journey analytics to determine when and why the lost lead left the sales to funnel in the first place.

Analyzing the data can reveal any problems or disconnects that lead to dropping out of the process. By understanding this, companies can quickly address any issues and ensure that customers have a smooth experience.

One of the most important things to remember about dead leads is that they’re not always truly dead. 

In many cases, they may just need a little extra attention or may have had a change in circumstances. For example, someone who wasn’t interested in your product last month may be ready to buy.

3. Survey the Lost Leads

Survey the Lost Leads

There’s no question that surveys and polls can be useful tools for marketing research and lead generation. Surveys and polls can be even more valuable when it comes to winning back lost leads.

These studies help you understand why a lead was lost in the first place. Was it because of a poor experience with your product or service? Or was it because they simply couldn’t afford it?

Surveys and polls can also help you identify the needs and interests of a lead. You can use this information to create targeted marketing campaigns. 

Also, surveys and polls offer an opportunity to engage directly with a lost lead.

This direct communication can build rapport, establish trust, and convince the lead to give your company another chance. 

You can run surveys and polls using email, SMS, CRMs, or simple forms.

Read also: How to Use LinkedIn for B2B Lead Generation

4. Reconnect With Dead Leads via Trigger Events

A trigger event is any significant change or update in a lead’s circumstances. It’s an event that unleashes a marketing or sales opportunity. Businesses can use this information to re-engage a dead lead. 

For example, if a customer opens an email newsletter, you can send them targeted follow-up messages.

Or, if a customer views a product page on your website, you can reach out to them with a special offer or discount. 

Reaching out after each trigger event can help build a stronger connection with the lead and keep them from going cold

You can create trigger events using tools like Dripify. Or maybe you’d like to use press releases, social media, and other ways to create trigger events.

5. Retarget Lost Leads

There are many ways to nurture lost leads. One of the most effective ways is to retarget them with ads or email drip campaigns. Using these methods, you can reach a larger audience and increase your chances of converting them into customers or clients.

But it’s essential to test the waters first. 

Start by running an ad campaign with a small budget and see how it performs. If the results are good, you can increase spending and scale it up. 

Retargeting campaigns should be tailored to the needs of each lead.

Relevant messages that provide value will make them more likely to convert. Try using different media types, such as audio, video, and images, to create a more engaging experience.

Retargeting lost leads with ads, and email drip campaigns are effective because it allows you to test different subject lines and messages. This way, you can determine the most effective ways to get people to respond to your campaigns.

6. Offer Incentives and Time-bound Promotions

If you’re looking to win back your dead leads, one of the best things you can do is offer incentives and time-bound promotions. This can be anything from a discount on their next purchase to a freebie for signing up for your newsletter.

Whatever you choose, ensure it will appeal to your target audience and give them a reason to return to your site. And set a time limit on any promotions you offer. This will create a sense of urgency and encourage people to take advantage of the deal quickly.

7. Create and Share the Relevant Educational Content

Re-Engage Lost Leads in SaaS: Create and Share the Relevant Educational Content

Content marketing is a great way to reconnect with lost leads and keep them engaged in the sales process. Relevant content can help you build trust, establish credibility, and create relationships between brands and customers.

Remember that your target audience is likely looking for educational content to help them solve problems or learn something new. Therefore, it’s essential to create and share relevant educational content regularly.

Lead nurturing content helps to build trust with your target audience. If you can provide them with valuable information that they can use, they will be more likely to do business with you in the future. The information may be a product roadmap, an industry trend report, or a guide addressing their particular needs.

Brand awareness is also an important factor when it comes to nurturing leads. If people are more familiar with your brand and what you offer, they will be more likely to trust you and return in the future.

Read also: Lead Generation Marketing Trends

8. Use a Powerful CRM With Bots

A powerful CRM can help sales representatives and marketing professionals keep track of leads and win back lost ones. It’s essential software that helps streamline the sales and marketing process.

A great CRM offers features that help you see:

  • Which leads are interested in your product or service;
  • Which leads are ready to buy;
  • And which ones need more nurturing;
Outreach Automation on LinkedIn with Dripify

How Can Chatbots and Voicebots Help To Re-engage Lost Leads

Chatbots and voice bots have become a go-to tool for businesses of all sizes looking to re-engage lost leads. These little tools provide an automated way to interact with customers quickly and efficiently, reducing the time it takes to respond to them.

How Can Chatbots and Voicebots Help To Re-engage Lost Leads

A powerful CRM usually comes with a chatbot or voice bot that delivers real-time customer support with the help of natural language processing. 

Businesses can use bots to personalize the customer experience, send customized messages and offers, and even automate sales tasks.

For example, Dripify is an AI-powered sales automation software that helps businesses re-engage lost leads on LinkedIn. It uses natural language processing and AI technology to understand conversations with potential leads, allowing businesses to customize their outreach messages for better response rates.

Dripify also offers a powerful analytics feature that enables LinkedIn marketers to track conversions, uncover insights about client behavior, and optimize campaigns.

Read also: Inbound Marketing and Outbound Marketing


In today’s digital landscape, businesses need to be savvy about connecting with customers to make sales and build a reputation. However, no matter how hard a business works to get the attention of potential customers, it may still lose leads.

Businesses lose leads for various reasons, from poor customer service to lack of communication. But many strategies exist to re-engage lost leads and prevent them from slipping away. 

First, you must evaluate the ROI of your campaigns and use the data to determine what is working and what isn’t. From there, you can implement practices such as using powerful copywriting and A/B testing, offering incentives, creating educational content, and leveraging a powerful CRM with bots. 

Re-engaging lost leads is a surefire way to increase customer loyalty and boost sales.

One of the most effective methods to re-engage with lost leads is using LinkedIn automation tools like Dripify. This tool quickly responds to customers in real-time and provides helpful information related to their inquiries, all in auto-pilot mode. This helps keep customers engaged and increases the chances that they will become loyal clients over time.

Dripify – LinkedIn automation tool

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